Thank you for shopping at Amiri Jeann (https://amirijeann.com/). We strive to provide our customers with high-quality fashion and a seamless shopping experience. If you are not entirely satisfied with your purchase, please review our policy below.

1. The 24-Hour Contact Rule

To be eligible for a return or refund, you must contact our support team within 24 hours of the delivery date as recorded by the carrier’s tracking information.

  • Contact Email: [email protected]

  • Required Info: Please include your order number and clear photos of the item(s) you wish to return.

  • Requests initiated after this 24-hour window will unfortunately not be accepted.

2. Processing & Restocking Fees

Please be advised that all approved returns are subject to a $25.00 USD processing and restocking fee. This amount will be automatically deducted from your final refund total. This fee covers the administrative costs and manual inspection required to reintegrate luxury apparel into our inventory.

3. Eligibility & Condition of Items

To ensure a successful return, items must meet the following strict "Pro-Human" quality standards:

  • Unworn & Unwashed: The item must be in its original, brand-new condition.

  • Tags Attached: All original brand tags, security seals, and labels must remain attached.

  • Original Packaging: Items must be returned in their original Amiri Jeann packaging.

  • No Scents or Marks: Items with scents (perfume, smoke), makeup marks, or pet hair will be rejected and sent back to the customer.

4. Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns on the following:

  • Sale, "Final Sale," or Clearance items.

  • Intimate apparel (underwear, lingerie, and swimwear).

  • Gift cards.

5. Shipping Responsibilities

  • Costs: Customers are responsible for all return shipping charges.

  • Tracking: We strongly recommend using a trackable shipping service. Amiri Jeann is not responsible for return packages that are lost or damaged in transit.

  • Non-Refundable: Original shipping costs paid at the time of purchase are non-refundable.

6. Refund Timeline

Once we receive and inspect your return:

  1. We will email you to confirm receipt of the item.

  2. We will notify you if the refund is approved or rejected based on the item’s condition.

  3. If approved, your refund (minus the $25 processing fee) will be processed to your original payment method within 7–10 business days.

7. Damaged or Wrong Items

If you receive a defective item or the wrong order, you must still notify us at [email protected] within the 24-hour window. We will prioritize these cases to ensure you receive the correct, high-quality garment you ordered.

8. Contact Our Team

For any further questions regarding your order, please reach out to us:

Amiri Jeann Support Email: [email protected] Official Website: https://amirijeann.com/